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A model for analysis of virtual reference service

Grant number: 13/21276-4
Support type:Regular Research Grants
Duration: February 01, 2014 - January 31, 2016
Field of knowledge:Applied Social Sciences - Information Science
Principal Investigator:Ieda Pelogia Martins Damian
Grantee:Ieda Pelogia Martins Damian
Home Institution: Faculdade de Filosofia, Ciências e Letras de Ribeirão Preto (FFCLRP). Universidade de São Paulo (USP). Ribeirão Preto , SP, Brazil


The virtual reference service with regard to ways of offering reference service through information technology (IT) that can bring a number of benefits for those involved in general. Because it is a recent technology, there are many resources that can be explored for the benefit of both the university libraries and the users that interact by this tool. For the opportunities to be explored, in the context of university libraries, this study aims to develop an analytical model of the virtual reference service from the point of view of its users by means of analysis tools developed and used in electronic context. This model should be used and analyzed with users of virtual reference service offered by university libraries traditional (physical) so therefore it can be validated and then serve as an instrument to measure these services. (AU)

Scientific publications
(References retrieved automatically from Web of Science and SciELO through information on FAPESP grants and their corresponding numbers as mentioned in the publications by the authors)
IEDA PELÓGIA MARTINS DAMIAN. Análise do serviço de referência virtual em bibliotecas universitárias. Transinformação, v. 29, n. 3, p. -, Dez. 2017.

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