Despite the advances the health sector has gone through in recent years, we are still experiencing problems like ineffective cost management, inappropriate staff dimensioning, inhumane care and others. In this context, nowadays, health institutions are attempting to adopt a new management model focused on client satisfaction and statistical process control. This approach has also been applied in nursing service management, permitting the improvement of these professionals' technical and human quality and resulting in the satisfaction of the clients they attend. This exploratory and descriptive study aims to assess the quality of nursing services in the hospital sector from the perspective of the hospitalized client-patient. This research is justified by the importance of exploring this theme with a view to improving nursing services, with the intent to contribute in the search for quality by examining the hospitalized client's opinion on aspects inherent in the nursing care they receive.
News published in Agência FAPESP Newsletter about the scholarship: