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Quality of nursing care: the hospitalized client's satisfaction

Grant number: 07/08631-9
Support type:Scholarships in Brazil - Doctorate
Effective date (Start): July 01, 2008
Effective date (End): August 31, 2011
Field of knowledge:Health Sciences - Nursing
Principal researcher:Maria Auxiliadora Trevizan
Grantee:Elyrose Sousa Brito Rocha
Home Institution: Escola de Enfermagem de Ribeirão Preto (EERP). Universidade de São Paulo (USP). Ribeirão Preto , SP, Brazil

Abstract

Despite the advances the health sector has gone through in recent years, we are still experiencing problems like ineffective cost management, inappropriate staff dimensioning, inhumane care and others. In this context, nowadays, health institutions are attempting to adopt a new management model focused on client satisfaction and statistical process control. This approach has also been applied in nursing service management, permitting the improvement of these professionals' technical and human quality and resulting in the satisfaction of the clients they attend. This exploratory and descriptive study aims to assess the quality of nursing services in the hospital sector from the perspective of the hospitalized client-patient. This research is justified by the importance of exploring this theme with a view to improving nursing services, with the intent to contribute in the search for quality by examining the hospitalized client's opinion on aspects inherent in the nursing care they receive.

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Academic Publications
(References retrieved automatically from State of São Paulo Research Institutions)
ROCHA, Elyrose Sousa Brito. Quality of nursing care: satisfaction of the hospitalized client. 2011. Doctoral Thesis - Universidade de São Paulo (USP). Escola de Enfermagem de Ribeirão Preto (PCARP/BC) Ribeirão Preto.

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