Smart Toys and Children's Privacy: Usable Privacy Policy Insights from a Card Sorting Experiment

Autor(es)

Salgado, Andre de Lima ; Dias, Felipe Silva ; Rodrigues Mattos, Joao Pedro ; de Mattos Fortes, Renata Pontin ; Hung, Patrick C. K. ; Assoc Comp Machinery

• Tipo de documento: Artigo Científico
• Fonte: SIGDOC'19: PROCEEDINGS OF THE 37TH ACM INTERNATIONAL CONFERENCE ON THE DESIGN OF COMMUNICATION; v. N/A, p. 8-pg., 2019-01-01.

Resumo

Smart toys are new to the Internet of Things market, and its connectivity to the cloud have raised concerns about children's privacy. Parents and legal guardians have striven to protect the privacy of their owns. However, current approaches for privacy control still lack usability for lay people. In this paper, we have explored the use of Card Sorting to enhance the usability of a privacy control for smart toys. Our goal was to identify and describe benefts of this technique to the design of more usable privacy controls. For this reason, we conducted a case study with voluntarily participants. We chose a parental control model from the literature to be the subject of evaluation for the experiment. Therefore, we extracted 19 units of information from its interface, and put them into cards for the Card Sorting evaluation. After the experiment, we obtained 30 valid responses. From these responses we performed a cluster analysis to understand the best alternative to group privacy related contents. Our contributions include a new model for nutrition label style mobile parental privacy controls for smart toys, suggestion of Google Material Design icons to be applied as indication for groups of privacy policies and, fnally, a six steps process to perform Card Sorting with cluster analysis that does not rely on users' discussions to compose the Information Architecture hierarchy. (AU)

• Processo FAPESP: 15/24525-0 - Aplicações web interativas: avaliação contínua para promover acesso e uso da internet por todos
• Beneficiário: Renata Pontin de Mattos Fortes
• Modalidade de apoio: Auxílio à Pesquisa - Regular
• Processo FAPESP: 17/15239-0 - Novos princípios de Segurança e Privacidade Usável (SPU) de Interfaces de Controles de Acesso Projetadas para o Usuário Médio.
• Beneficiário: André de Lima Salgado
• Modalidade de apoio: Bolsas no Brasil - Doutorado
• Processo FAPESP: 18/19323-8 - Benefícios de ferramenta web para apoiar análise de arquitetura de informações por card sorting
• Beneficiário: João Pedro Rodrigues Mattos
• Modalidade de apoio: Bolsas no Brasil - Iniciação Científica
• Processo FAPESP: 18/26038-8 - Os brinquedos inteligentes e a privacidade da criança: recomendações para projetar controles parentais mais usáveis
• Beneficiário: André de Lima Salgado
• Modalidade de apoio: Bolsas no Exterior - Estágio de Pesquisa - Doutorado