Usability heuristics on parental privacy controls for smart toys: From an exploratory map to a confirmatory research

Autor(es)

Salgado, Andre de Lima ^[1] ; Fortes, Renata Pontin de Mattos ^[1] ; de Oliveira, Ricardo Ramos ^[2] ; Freire, Andre Pimenta ^[3]

Afiliação do(s) autor(es)

^[1] Univ Sao Paulo, ICMC, Sao Carlos - Brazil

^[2] Fed Inst Educ Sci & Technol South Minas Gerais, IFSULDEMINAS, Pocos De Caldas - Brazil

^[3] Univ Fed Lavras, UFLA, Lavras - Brazil

• Tipo de documento: Artigo Científico
• Fonte: ELECTRONIC COMMERCE RESEARCH AND APPLICATIONS; v. 42, JUL-AUG 2020.
• Citações Web of Science: 0

Resumo

In this paper, we aimed to indicate usability heuristics for the design of parental privacy controls for smart toys. During a snowballing mapping process, we examined 589 candidate studies. Our mapping findings draw from 13 included studies and indicate the heuristics for IT Security Management, proposed by Jaferian et al., as the best to address problems that affect laypeople's interaction with privacy policy tools. With the participation of 14 inspectors, we compared the effectiveness of Nielsen's and the IT Security Management heuristics in heuristic evaluations of a parental privacy control model for smart toys. The results show that the IT Security Management heuristics have better coverage of usability problems (Kruskal-Wallis, p-value approximate to 0.01), which confirms the mapping findings. Future studies can compare these heuristics based on outcomes from test with users as a benchmark. Also, future studies can explore the creation of domain-specific heuristics for parental privacy controls for smart toys. (AU)

• Processo FAPESP: 15/24525-0 - Aplicações web interativas: avaliação contínua para promover acesso e uso da internet por todos
• Beneficiário: Renata Pontin de Mattos Fortes
• Modalidade de apoio: Auxílio à Pesquisa - Regular
• Processo FAPESP: 17/15239-0 - Novos princípios de Segurança e Privacidade Usável (SPU) de Interfaces de Controles de Acesso Projetadas para o Usuário Médio.
• Beneficiário: André de Lima Salgado
• Modalidade de apoio: Bolsas no Brasil - Doutorado
• Processo FAPESP: 18/26038-8 - Os brinquedos inteligentes e a privacidade da criança: recomendações para projetar controles parentais mais usáveis
• Beneficiário: André de Lima Salgado
• Modalidade de apoio: Bolsas no Exterior - Estágio de Pesquisa - Doutorado