Monitoring of Non-functional Requirements of Business Processes based on Quality of Service Attributes of Web Services

Autor(es)

Borges, Evando S. ; Fantinato, Marcelo ; Aksu, Unal ; Reijers, Hajo A. ; Thom, Lucineia H. ; Filipe, J ; Smialek, M ; Brodsky, A ; Hammoudi, S

• Tipo de documento: Artigo Científico
• Fonte: PROCEEDINGS OF THE 21ST INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS (ICEIS 2019), VOL 2; v. N/A, p. 8-pg., 2019-01-01.

Resumo

Business monitoring approaches usually address indicators associated with processes only at the service level; i.e., related to the services implementing the processes. Monitoring at the service level raises technical measures geared to Information Technology (IT) managers. Monitoring of Key Performance Indicators (KPIs) is usually carried out at a higher level, but transversely to the organization's processes, i.e., uncoupled from the processes. We present a component designed to aid in strategic alignment between business and IT by monitoring Non-Functional Requirements (NFR) of processes based on Quality of Service attributes. This component aims to allow business managers to monitor process executions by focusing on the indicators that truly respond to the execution of such processes. We evaluated the component via a proof of concept. (AU)

• Processo FAPESP: 17/26491-1 - Uma abordagem evolutiva para a descoberta de processos de negócio não estruturados com base em coevolução cooperativa e no modelo de ilha
• Beneficiário: Marcelo Fantinato
• Modalidade de apoio: Bolsas no Exterior - Pesquisa
• Processo FAPESP: 17/26487-4 - Coagrupamento para melhora da interpretabilidade em mineração de processos: explorando representações baseadas em frequência e representação semânticas
• Beneficiário: Sarajane Marques Peres
• Modalidade de apoio: Bolsas no Exterior - Pesquisa