Challenges of UX research and long-term UX: A multiple case study with software startups

Autor(es)

Martinelli, Suellen ; da Silva, Tiago Silva ; Zaina, Luciana

• Tipo de documento: Artigo Científico
• Fonte: PROCEEDINGS OF THE 13TH NORDIC CONFERENCE ON HUMAN-COMPUTER INTERACTION, NORDICHI 2024; v. N/A, p. 11-pg., 2024-01-01.

Resumo

UX work can provide crucial information that helps businesses gain a competitive edge and improve the quality of their products. In this context, UX research requires activities such as obtaining user feedback and extracting the differences in users' experiences over the long term to update products and services. This paper aims to investigate the daily work of UX research and long-term UX in software development to uncover the challenges experienced by software teams. We conducted a multiple-case study involving five software startups because of their characteristics (i.e., small teams and time pressure). We interviewed ten practitioners and analyzed the data through open coding. As a result, we identified eight challenges, six of which were related to UX research and two of which were related to long-term UX. As a contribution, we suggest investigations to expand the state of the art and, consequently, support practitioners to overcome these challenges. (AU)

• Processo FAPESP: 20/11441-1 - Um framework para apoiar pesquisas longitudinais sobre UX em startups de software
• Beneficiário: Suéllen Rodolfo Martinelli
• Modalidade de apoio: Bolsas no Brasil - Doutorado
• Processo FAPESP: 21/06984-9 - Desenvolvimento de uma ferramenta online para exploração de diferentes bases de dados de forma interativa e visual para apoio à políticas públicas educacionais
• Beneficiário: Tiago Silva da Silva
• Modalidade de apoio: Auxílio à Pesquisa - Regular