Accessibility and interoperability in e-government systems: outlining an inclusive development process

Autor(es)

Bonacin, Rodrigo ^[1] ; Melo, Amanda M. ^[2] ; Simoni, Carlos A. C. ^[2] ; Baranauskas, M. Cecilia C. ^[2]

Afiliação do(s) autor(es)

^[1] CTI Renato Archer, DTDS, BR-13082120 Campinas, SP - Brazil

^[2] Univ Estadual Campinas, UNICAMP, Inst Comp, BR-13083970 Campinas, SP - Brazil

• Tipo de documento: Artigo Científico
• Fonte: UNIVERSAL ACCESS IN THE INFORMATION SOCIETY; v. 9, n. 1, p. 17-33, MAR 2010.
• Citações Web of Science: 8

Resumo

The multidisciplinary nature of e-government demands a research agenda that includes issues related to social inclusion, universal accessibility, interoperability, privacy, security, and citizen participation, to name a few. Understanding the underlying cultural context, the involvement of citizens in the proposal and evaluation of services, and the promotion of quality in use are aspects that need special consideration in the development of systems to support government. This paper provides an outline for a process model for promoting the identification and specification of accessible e-government services with the participation of the interested parties. A socially shared perspective is adopted toward the comprehension of the involved problems and the elaboration of potential solutions. The proposed model is a result of practice in the domain, using organizational semiotics artifacts to stimulate participation and discussion. (AU)

• Processo FAPESP: 07/54564-1 - E-cidadania: sistemas e métodos na constituição de uma cultura mediada por tecnologias de informação e comunicação
• Beneficiário: Maria Cecilia Calani Baranauskas
• Modalidade de apoio: Auxílio à Pesquisa - Regular