| Full text | |
| Author(s): |
Bonacin, Rodrigo
[1]
;
Melo, Amanda M.
[2]
;
Simoni, Carlos A. C.
[2]
;
Baranauskas, M. Cecilia C.
[2]
Total Authors: 4
|
| Affiliation: | [1] CTI Renato Archer, DTDS, BR-13082120 Campinas, SP - Brazil
[2] Univ Estadual Campinas, UNICAMP, Inst Comp, BR-13083970 Campinas, SP - Brazil
Total Affiliations: 2
|
| Document type: | Journal article |
| Source: | UNIVERSAL ACCESS IN THE INFORMATION SOCIETY; v. 9, n. 1, p. 17-33, MAR 2010. |
| Web of Science Citations: | 8 |
| Abstract | |
The multidisciplinary nature of e-government demands a research agenda that includes issues related to social inclusion, universal accessibility, interoperability, privacy, security, and citizen participation, to name a few. Understanding the underlying cultural context, the involvement of citizens in the proposal and evaluation of services, and the promotion of quality in use are aspects that need special consideration in the development of systems to support government. This paper provides an outline for a process model for promoting the identification and specification of accessible e-government services with the participation of the interested parties. A socially shared perspective is adopted toward the comprehension of the involved problems and the elaboration of potential solutions. The proposed model is a result of practice in the domain, using organizational semiotics artifacts to stimulate participation and discussion. (AU) | |
| FAPESP's process: | 07/54564-1 - E-cidadania: systems and methods for the constitution of a culture mediated by information and communication technology |
| Grantee: | Maria Cecilia Calani Baranauskas |
| Support Opportunities: | Regular Research Grants |