Performance measurement and indicators for water supply management: Review and international cases

Autor(es)

Nogueira Vilanova, Mateus Ricardo ^{[1, 2]} ; Magalhaes Filho, Paulo ^[3] ; Perrella Balestieri, Jose Antonio ^[3]

Afiliação do(s) autor(es)

^[1] Univ Estadual Paulista, UNESP, Fac Engn Guaratingueta, Mech Engn Post Grad Program Energy Transmiss & Co, Sao Paulo - Brazil

^[2] Univ Estadual Paulista, UNESP, Fac Engn Guaratingueta, Dept Civil Engn, Sao Paulo - Brazil

^[3] Univ Estadual Paulista, UNESP, Fac Engn Guaratingueta, Dept Energy, Sao Paulo - Brazil

• Tipo de documento: Artigo de Revisão
• Fonte: RENEWABLE & SUSTAINABLE ENERGY REVIEWS; v. 43, p. 1-12, MAR 2015.
• Citações Web of Science: 28

Resumo

This article presents a literature review on performance measurement and indicators, addressing the general aspects of this area of knowledge and contextualizing it for the water supply sector, including international applied cases. Performance measurement systems and indicators allows managers to quantify the efficiency of resources/inputs use and the effectiveness of the services provided, and must be developed according to systems' characteristics, based on performance goals in a collaborative process involving stakeholders and technical actors. Many factors (such as data availability and amount of resources needed for deployment) are required for the effectiveness of PMSs in water supply systems. The sustainability and environmental performance measurement is a trend in this area of knowledge, with the development of specific methodologies in addition to the traditional performance measurement. (C) 2014 Elsevier Ltd. All rights reserved. (AU)

• Processo FAPESP: 13/07287-3 - Planejamento sustentável de cidades: modelos e tecnologias
• Beneficiário: José Antônio Perrella Balestieri
• Modalidade de apoio: Auxílio à Pesquisa - Regular