Absenteeism in the nursing team in emergency services: implications in care

Autor(es)

Ferro, Denise ^[1] ; Machado Zacharias, Fabiana Costa ^[1] ; Fabriz, Luciana Aparecida ^[1] ; Schonholzer, Tatiele Estefani ^[1] ; Valente, Silvia Helena ^[1] ; Barbosa, Sara Maria ^[1] ; Viola, Carolina Grigolato ^[1] ; Pinto, Ione Carvalho ^[1]

Afiliação do(s) autor(es)

^[1] Univ Sao Paulo, Escola Enfermagem, Ribeirao Preto, SP - Brazil

• Tipo de documento: Artigo Científico
• Fonte: Acta Paulista de Enfermagem; v. 31, n. 4, p. 399-408, JUL-AUG 2018.
• Citações Web of Science: 0

Resumo

Objective: In this study, the objective was to analyze how the nursing team perceives the conditions that lead to absenteeism and its implications for care at emergency medical services. Methods: Qualitative study, developed through individual, semistructured interviews based on a script composed of the dimensions: Human Resource Management Process; Teamwork Condition and Quality of Care Provided, involving 30 nursing team professionals, including baccalaureate nurse, auxiliary nurses and nursing technicians working at five emergency services in the city of Ribeirao Preto, Sao Paulo. To analyze the data, thematic content analysis was used. Results: The participants reported that the inappropriate physical structure and bad-quality equipment and material, salary issues, lack of human resources and ineffective communication are potential conditions leading to absenteeism and influence the quality of care provided. Conclusion: The managers play a fundamental role in creating conditions that guarantee professional growth and job satisfaction to the nursing workers, leading to less absenteeism and strengthening their commitment to care quality for the population attended in the Unified Health System. Therefore, this study is considered as a tool to understand the nursing team's perception of the conditions leading to absenteeism in emergency services. (AU)

• Processo FAPESP: 12/51236-1 - O impacto do absenteísmo na assistência prestada por profissionais de enfermagem nos distritos de saúde do município de Ribeirão Preto/SP
• Beneficiário: Ione Carvalho Pinto
• Modalidade de apoio: Auxílio à Pesquisa - Pesquisa em Políticas Públicas para o SUS