Bachelor in Public Health graduated from the University of São Paulo (USP) and Pedagogue from the Pontifícia Universidade Católica de São Paulo (PUC-SP), FAPESP researcher at PIPE and experience in information technology, project management, fundraising, team management and coordination, epidemiological research and extensive knowledge of primary data. Current researcher at the Associação Brasileira de Linfoma e Leucemia (ABRALE) with an emphasis on the patient journey. (Source: Lattes Curriculum)
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Companies have been increasingly dedicated to the management of their clients' manifestations in order to improve the relationship with consumers in order to reverse a situation of dissatisfaction. Although many companies already have the SAC (Customer Service Customer Service), are not all that leverage the information received from how they could, or not use them in formulating their ac…
(Only some records are available in English at this moment)
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CV Lattes