CV Lattes
Universidade Estadual Paulista (UNESP). Campus de Bauru. Faculdade de Engenharia (FE) (Institutional affiliation from the last research proposal) Birthplace: Brazil
Dear, My name is Euriane C. Ferreira. I graduated in Industrial Engineering, MBA in Project Management and English Exchange in Ireland. For seven years I worked in the area of development of plastic products for the agrochemical and automotive segments. I also acted as Quality and Logistics Supervisor in the development team of the plastic parts gor the cars Toro - FIAT and Compass - JEEP in the supplier Magneti Marelli, Brazil. During the graduation I researched about Quality of service with FAPESP scholarship. Best Regars Euriane C. Ferreira (Source: Lattes Curriculum)
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For the measure of the gap between perceptions and expectations of the service quality, it was developed the SERVQUAL scale, that through your various dimensions identify the strong and weak points of an organization, what permits to determine the improvement opportunities. This research has how main purpose change and apply the SERVQUAL method in a higher education service, particularly …
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