VALUATION FRAMING FOR SOCIAL SOFTWARE A Culturally Aware Artifact

Author(s)

Pereira, Roberto ; Baranauskas, M. Cecilia C. ; Zhang, R ; Cordeiro, J ; Li, X ; Zhang, Z ; Zhang, J

• Document type: Journal article
• Source: ICEIS 2011: PROCEEDINGS OF THE 13TH INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS, VOL 4; v. N/A, p. 10-pg., 2011-01-01.

Abstract

Despite the popularity of the so-called social software, just a small fraction of the systems launched on the Web is really successful. The diversity of users, their limitations, preferences, values and culture, are examples that indicate the complexity of developing this kind of system; moreover there is still a lack of approaches, artifacts and methods for supporting designers to deal with this complexity. This paper presents an artifact specially adapted to support designers in the task of evaluating social software, taking values and cultural issues into account. It draws on Organizational Semiotics and on building blocks of culture to shed light on this research area. The artifact was applied to the evaluation of five different prototypes of systems for supporting cross-cultural collaboration, and the results demonstrate the viability of using this artifact for supporting the evaluation as well as the design of social software. (AU)

• FAPESP's process: 09/11888-7 - Authorities network and support to social interaction on the web: a culturally-informed approach
• Grantee: Roberto Pereira
• Support Opportunities: Scholarships in Brazil - Doctorate