Human-Centered Interfaces for Situation Awareness in Maintenance

Author(s)

Oliveira, Allan ; Araujo, Regina ; Jardine, Andrew ; Yamamoto, S

• Document type: Journal article
• Source: HUMAN INTERFACE AND THE MANAGEMENT OF INFORMATION: INFORMATION AND KNOWLEDGE IN APPLICATIONS AND SERVICES, PT II; v. 8522, p. 12-pg., 2014-01-01.

Abstract

In Maintenance, a vital activity in industry, ineffective Situation Awareness (SAW) is responsible for 13-17% of accidents. Therefore, a successful SAW has the potential of leveraging safety and efficiency, especially in field work. Bibliographic revision shows that the main gap to develop this idea is the conflict between the structure of Maintenance (procedural) and that of SAW (dynamic). Using a holistic study to elaborate a conclusive definition of SAW in the field, our work was able to solve this dichotomy of structures by developing a conceptual framework which maintains the task-oriented nature of field operation while clustering SAW inputs into entities to outline their potential effects. This Conceptual Framework of Situation Awareness in Maintenance (CFSAM) acknowledges the link between SAW and UIs, and creates a definitive list of multiple factors/entities that supports responsiveness and improves reliability and resilience. The seven entities identified are: task, equipment, system, environment, team, enterprise and personal. To each of these entities, CFSAM assigns a role in the UI design, and analyses challenges and solutions. This new approach of considering SAW-oriented design is a multidisciplinary effort and so far the results are promising: it facilitates an efficient design of SAW in maintenance field work, increases the focus on safety and efficiency and leverages the potential of developing a coherent system with high level of adherence. (AU)

• FAPESP's process: 08/57870-9 - Critical Embedded Systems Institute
• Grantee: Jose Carlos Maldonado
• Support Opportunities: Research Projects - Thematic Grants