| Full text | |
| Author(s): |
Martinelli, Suellen
;
da Silva, Tiago Silva
;
Zaina, Luciana
Total Authors: 3
|
| Document type: | Journal article |
| Source: | PROCEEDINGS OF THE 13TH NORDIC CONFERENCE ON HUMAN-COMPUTER INTERACTION, NORDICHI 2024; v. N/A, p. 11-pg., 2024-01-01. |
| Abstract | |
UX work can provide crucial information that helps businesses gain a competitive edge and improve the quality of their products. In this context, UX research requires activities such as obtaining user feedback and extracting the differences in users' experiences over the long term to update products and services. This paper aims to investigate the daily work of UX research and long-term UX in software development to uncover the challenges experienced by software teams. We conducted a multiple-case study involving five software startups because of their characteristics (i.e., small teams and time pressure). We interviewed ten practitioners and analyzed the data through open coding. As a result, we identified eight challenges, six of which were related to UX research and two of which were related to long-term UX. As a contribution, we suggest investigations to expand the state of the art and, consequently, support practitioners to overcome these challenges. (AU) | |
| FAPESP's process: | 20/11441-1 - A framework to support longitudinal research on UX in software startups |
| Grantee: | Suéllen Rodolfo Martinelli |
| Support Opportunities: | Scholarships in Brazil - Doctorate |
| FAPESP's process: | 21/06984-9 - Development of an online tool for interactive and visual exploration of different databases to support educational public policies |
| Grantee: | Tiago Silva da Silva |
| Support Opportunities: | Regular Research Grants |