The link between Knowledge Management and Organizational Structure in the service industry

• Grant number: 16/24401-2
• Support Opportunities: Regular Research Grants
• Start date: June 01, 2017
• End date: May 31, 2019
• Field of knowledge: Engineering - Production Engineering
• Principal Investigator: Rodrigo Valio Dominguez Gonzalez
• Grantee: Rodrigo Valio Dominguez Gonzalez
• Host Institution: Faculdade de Ciências Aplicadas (FCA). Universidade Estadual de Campinas (UNICAMP). Limeira , SP, Brazil

Abstract

The importance of knowledge as an organizational asset able to generate competitive advantage is a concept that has consolidated in recent decades. As a consequence of this importance, knowledge management (KM) has become a central theme in order to ensure competitiveness. The KM can be defined as the managerial effort to promote the acquisition and creation of knowledge, as well as availability it to the individuals and groups of the organization, aiming its use or reuse, sustaining a cycle of knowledge within the organization. To achieve this goal, the organization needs to create an organizational context, aimed at learning and sharing knowledge among individuals, groups and departments of the organization. In this context, the organizational structure becomes a factor that directly influences the practice of KM, since it is related to the way knowledge is retained or formalized, with the autonomy and decision-making power granted to individuals and with the integration of employees of different departments and areas of the organization. Thus, the main objective of this research is to analyze the impact of organizational structure characteristics on the three stages that define the KM process (acquisition, distribution and use of knowledge) in companies in the specialized services industry. To reach this objective, this study adopts a quantitative method, based on survey and uses structural equation modeling. (AU)

Scientific publications

(7)

(References retrieved automatically from Web of Science and SciELO through information on FAPESP grants and their corresponding numbers as mentioned in the publications by the authors)

RODRIGO VALIO DOMINGUEZ GONZALEZ; MANOEL FERNANDO MARTINS; TATIANA MASSAROLI MELO. Gestão do conhecimento: tipologia a partir dos fatores contextuais da organização. Transinformação, v. 30, n. 2, p. 249-266, 2018-08-00. (16/18414-4, 16/24401-2)

DOMINGUEZ GONZALEZ, RODRIGO VALIO. Knowledge exploration and exploitation in team context. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, v. 30, n. 15-16, p. 1654-1674, NOV 17 2019. (16/24401-2)

DOMINGUEZ GONZALEZ, RODRIGO VALIO. How do formalization, centralization and integration impact dynamic knowledge-based capability?. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, v. N/A, p. 19-pg., 2022-04-09. (16/24401-2)

DOMINGUEZ GONZALEZ, RODRIGO VALIO; DE MELO, TATIANA MASSAROLI. The effects of organization context on knowledge exploration and exploitation. JOURNAL OF BUSINESS RESEARCH, v. 90, p. 215-225, SEP 2018. (16/24401-2, 16/18414-4)

DOMINGUEZ GONZALEZ, RODRIGO VALIO; DE MELO, TATIANA MASSAROLI. How do autonomy, cohesion and integration of teamwork impact the dynamic capability?. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, v. 32, n. 7-8, JULY 2019. (16/24401-2, 16/18414-4)

DOMINGUEZ GONZALEZ, RODRIGO VALIO. Knowledge management taxonomy in the Brazilian automotive industry. KNOWLEDGE MANAGEMENT RESEARCH & PRACTICE, v. 15, n. 3, p. 491-505, AUG 2017. (16/24401-2)

DOMINGUEZ GONZALEZ, RODRIGO VALIO. Effects of learning culture and teamwork context on team performance mediated by dynamic capability. JOURNAL OF KNOWLEDGE MANAGEMENT, v. 25, n. 8, p. 2000-2021, OCT 19 2021. (16/24401-2)