User needs in reverse logistics of electro-medical equipment in a product-service system (PSS)

• Grant number: 17/06144-5
• Support Opportunities: Scholarships in Brazil - Master
• Start date: August 01, 2017
• End date: July 31, 2019
• Field of knowledge: Engineering - Production Engineering
• Agreement: Coordination of Improvement of Higher Education Personnel (CAPES)
• Principal Investigator: Janaina Mascarenhas Hornos da Costa
• Grantee: Adriana Hofmann Trevisan
• Host Institution: Escola de Engenharia de São Carlos (EESC). Universidade de São Paulo (USP). São Carlos , SP, Brazil

Abstract

The conception of a Product-Service System (PSS) is being seen as a possible dematerialization strategy in response to the challenge of sustainability. This model seeks to offer economic value to a customer, satisfy their needs and optimize the efficient use of resources. Together with the PSS, reverse logistics (LR) is an important way of contribution to dematerialization by returning the product to the manufacturer and maximizing the useful life of a material. Both systems, LR and PSS, need to be designed from the perspective of the consumer to be successful, since prior involvement with the user seeks to achieve better solutions to meet their specific demands. However, there were no studies that focused the needs and the role of the consumer in a context of use and return of the product after use. In this sense, this research seeks to understand the user's needs in reverse logistics in a product-service system (PSS), having as a study product the electromedical equipment. Methodological procedures, such as case studies, will be important for the development of this research, because it will allow the researcher to be exposed in practice with the real problems and the perception of the people. To better achieve the objectives of the study, we intend to use the professional software MAXQDA that will contribute to the qualitative analysis and compilation of the results obtained. (AU)

Academic Publications

(References retrieved automatically from State of São Paulo Research Institutions)

TREVISAN, Adriana Hofmann. User needs in reverse logistics of electromedical equipment in a product-service system (PSS). 2019. Master's Dissertation - Universidade de São Paulo (USP). Escola de Engenharia de São Carlos (EESC/SBD) São Carlos.