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| Author(s): |
Adriana Hofmann Trevisan
Total Authors: 1
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| Document type: | Master's Dissertation |
| Press: | São Carlos. |
| Institution: | Universidade de São Paulo (USP). Escola de Engenharia de São Carlos (EESC/SBD) |
| Defense date: | 2019-07-02 |
| Examining board members: |
Janaina Mascarenhas Hornos da Costa;
Marly Monteiro de Carvalho;
Érica Pugliesi
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| Advisor: | Janaina Mascarenhas Hornos da Costa |
| Abstract | |
The implementation of a Reverse Logistics network (RL) is important in Product-Service Systems (PSS) business model for returning, recovering and maximizing the life span of parts and components. Both systems, RL and PSS, need to be designed from the perspective of the consumer to be successful because the prior involvement with users seeks to achieve better solutions to satisfy their specific demands. However, there is a lack of studies that highlight RL activities in a PSS context, as well as the role and relevance of users. In this sense, this research aims to understand users\' needs in reverse logistics in a PSS, considering as main product the electromedical infusion pump. For this, I conducted a case study with a company that manufactures and markets medical devices throughout Brazil. In addition, five other case studies were carried out in health organizations for in situ collection of needs related to the context of use and return of the equipment. As a result, four services involving RL activities were identified in the PSS business model. Also, twenty-five problems that directly and indirectly interfere the operation of RL were analyzed for an in-depth understanding of users\' needs. The study further presents the main challenges and difficulties of a PSS provider to operationalize the LR. The results indicate that the absence of agility in the LR process can lead to critical situations inside the hospital regarding the lack of equipment. The inventory of equipment at the end of the PSS contract can generate stressful situations for all stakeholders involved in the process. (AU) | |
| FAPESP's process: | 17/06144-5 - User needs in reverse logistics of electro-medical equipment in a product-service system (PSS) |
| Grantee: | Adriana Hofmann Trevisan |
| Support Opportunities: | Scholarships in Brazil - Master |