Open collaboration in the organizations and the organizational performance.

Author(s)

Kumiko Oshio Kissimoto

• Document type: Doctoral Thesis
• Press: São Paulo.
• Institution: Universidade de São Paulo (USP). Escola Politécnica (EP/BC)
• Defense date: 2015-08-31

Examining board members

Fernando José Barbin Laurindo; Cláudia Aparecida de Mattos; Renato de Oliveira Moraes; Silvia Helena Boarin Pinto; Mitsuru Higuchi Yanaze

• Advisor: Fernando José Barbin Laurindo

Abstract

Open collaboration has presented itself as an important way for organizations to improve their competitiveness and their ability to innovate. A little more than ten years has passed since the concept was launched, but it is still necessary to make advances in order to consolidate the concept in terms of what aspects are important to implement an open collaborative initiative and how to measure these results. Moreover, it is necessary a better understanding about open collaboration influence over the organizational performance. There is no consensus about how to measure and what should be measured in order to identify the real benefits of open collaboration. Grounded in the literature and the gap mentioned, this thesis aimed at investigating how organizations are measuring the open collaboration performance and also to understand if there is a positive correlation between collaboration performance and organizational performance. Additionally, this thesis also aimed at understanding the relevance of the open collaboration influencing factors. A mixed method research was employed. The qualitative research was carried out through a case study in four large companies. The results brought important insights regarding the importance of strategic orientation for the implementation of an open collaborative project. For the quantitative research, an instrument was proposed to assess the relevance of the relationship between open collaboration performance (DCOL) and organizational performance (DORG). This instrument also assessed the relevance of the open collaboration influencing factors over open collaboration performance: Information Technology (CET), Motivation to initiate an open collaboration project (MOT), the role played by users (USU) and the typology adopted to operationalize the collaboration (TIP). To analyze the data a Structural Equation Modeling (SEM) technique was applied with estimation method Partial Least Squares (PLS) using the software SmartPLS 3.2.1. The structural model analysis showed significant relationship between DCOL and DORG. (AU)

• FAPESP's process: 11/02454-3 - Evaluating the colaboration performance perception as a function of the different customer roles
• Grantee: Kumiko Oshio Kissimoto
• Support Opportunities: Scholarships in Brazil - Doctorate