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| Author(s): |
Jesus Alvarez Valdés
Total Authors: 1
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| Document type: | Doctoral Thesis |
| Press: | São Paulo. |
| Institution: | Universidade de São Paulo (USP). Faculdade de Economia, Administração e Contabilidade (FEA/SBD) |
| Defense date: | 2003-05-27 |
| Examining board members: |
Geraldo Luciano Toledo;
Beatriz Helena Gelas Lage;
Jorge Americo Silva Machado;
Edison Fernandes Polo;
Dilson Gabriel dos Santos
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| Advisor: | Geraldo Luciano Toledo |
| Abstract | |
This thesis is focused on the strategic marketing process and on the search of competitive advantages in the tourist sector business organizations for the purpose of achieving an advantageous competitive position through the satisfaction of their customers as well as that of their stakeholders and of the society to which they belong. As part of its conceptual project the study includes analysis of a recent theoretical model about business strategy Delta Model and the relationships among companies in the era of globalization. In this context of globalization, the phenomenon of the companies internationalization is discussed, as well as the impact of increasing concentration that has resulted from mergers and acquisitions, currently perceived in the tourist sector. The issue under study is related to host countries that, because of their natural attributes have specialized in promoting offers for clients from all over the world. The methodology of empiric research applied in this thesis is of a qualitative and exploratory-descriptive nature and and makes use of the case study method. The study meets the objectives of academic research and presents the process of expansion of the Sol Meliá in Latin America, with emphasis on Brazil and on Cuba, particularly in the cities of São Paulo and Havana. Among the evidences detected, it maybe noted that in the tourist sector the great economic and socio-cultural evolution taking place in todays world is quite apparent. It was further observed that, in the coming years, tourist destinations will have to adjust to situations of fierce competition, where achievement of profits and sustainability of tourist businesses will be much more complex. The companies will have to design their offers in an increasingly differentiated and comprehensive manner of planning tourist destinations in accordance with the sustainable development of the sector. Further, by means of the innovativeness of their proposals, they will have to be capable of keeping the current customers and of attracting the attention of new tourists. (AU) | |