Carla Tiemi Fukumoto

I am a people-first approach leader, leading a team of data strategy, governance and quality, as also the architecture, engineering and operation of our data infrastructure, to democratize data and achieve a data-driven culture in compliance with frameworks, standards and regulations such as the DAMA-DMBOK, LGPD and ISO 27001. I were a FAPESP scholarship holder with the publication of 3 scientific articles. Previously, I was a subject matter expert of IT governance and a support and operations analyst for 7+ years in Itaú Unibanco bank. Acting as a Subject Matter Expert of IT Governance, performing management by indicators, promoting the integration of times, offering the Technological Products in the customer's view and promoting the backlog of innovations. Leadership of the SRE SLI, SLO and Error Budget League. Management and preparation of Service Level Agreements (SLA) between the IT and Business areas. Management of availability and quality of IT services. Driving and reporting IT indicators in executive committees. Conducting PDCAs and gembas in the Operations areas. Monitoring of batch processing and file transmissions, action on the root cause of problems, implementation of electronic data exchange between the holding Itaú Unibanco and external customers, support for file transmission tools, monitoring of indicators and support in contracting, payment and supplier audit. Improvement in the processes of implementing file exchange with a reduction of 80% in the SLA for IBBA customer service. Communication plan for Cash Officers and process and SLA managers in the client areas. Training to transfer activities to the Call Center to improve NPS and FCR rates. Driving multiple fronts of automation projects to reduce operational risks, reduce the number of activations in several areas and customer satisfaction. (Source: Lattes Curriculum)