Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies

Author(s)

Ferreira Motta Barbosa, Luis Cesar ^[1] ; de Oliveira, Otavio Jose ^[2] ; Machado, Marcio Cardoso ^{[3, 4]} ; Tomaz Morais, Ana Clara ^[2] ; Bozola, Patricia Maria ^[2] ; Freitas Santos, Manuel Gilberto ^[5]

Affiliation

^[1] Fed Ctr Technol Educ Celso Suckow Fonseca CEFET R, Rio De Janeiro - Brazil

^[2] Sao Paulo State Univ, Dept Prod, Bauru, SP - Brazil

^[3] Pontifical Catholic Univ Sao Paulo PUC SP, Sao Paulo - Brazil

^[4] Univ Paulista, Programa Mestrado Adm, Sao Paulo - Brazil

^[5] Polytech Cavado & Ave, Escola Super Design, Barcelos - Portugal

• Document type: Journal article
• Source: BENCHMARKING-AN INTERNATIONAL JOURNAL; NOV 2021.
• Web of Science Citations: 0

Abstract

Purpose This study used a qualitative approach on five case studies in Brazilian industrial companies. The research used interviews, document analysis and on-site visits to collect and analyze data. The companies were selected based on the following criteria: operating in the industrial sector, updating their quality management system (QMS) process to ISO 9001: 2015 and agreeing to participate in this study. Design/methodology/approach This article aims to investigate the strategies of industrial companies adopted for ISO-9001:2015 certification in light of the six major advances concerning the previous version. Thus, QMS of other organizations can incorporate identified lessons learned, whether certified or not. Findings The main finding of the research is the systematization of a set of lessons learned in the experiences of implementing the six significant advances of ISO 9001 concerning the previous version by industrial companies in the State of Sao Paulo in Brazil. These lessons can and should be used by other organizations to improve their QMSs. Practical implications The practices identified in this empirical research can serve as benchmarking to assist quality managers from other companies in QMS certification based on ISO 9001: 2015 or even those not certified but interested in updating their QMSs. Therefore, lessons learned can significantly minimize efforts to improve your projects, processes, products and services. These findings can also help industrial companies improve their production efficiency and effectiveness through quality improvement. Originality/value The main novelty of the research is the consolidation of theoretical and practical analysis of the main changes in the latest version of the ISO 9001 standards. The efforts to fulfill those changes result in lessons learned. The ``lessons learned{''} will form a new block of knowledge that will subsidize theoretical (new research) and practical (formulation of a new ISO 9001 standard and helps quality managers improve their systems). (AU)

• FAPESP's process: 17/18304-7 - Integrated management system as an element for development of sustainability in industrial companies: an Ibero-American contribution
• Grantee: Otávio José de Oliveira
• Support Opportunities: Regular Research Grants