An Actor-Network Perspective on Business Process Management: A Case Study of a Brazilian Chemical Company

Author(s)

de Araujo, Marcelo Henrique ; de Albuquerque, Joao Porto ; Assoc Informat Syst

• Document type: Journal article
• Source: AMCIS 2014 PROCEEDINGS; v. N/A, p. 9-pg., 2014-01-01.

Abstract

This paper aims to discuss and highlight the sociotechnical complexity of Business Process Management (BPM) projects. In the pursuit of this goal, we conducted an interpretative single case study in a company that operates in the chemical sector in Brazil. The paper adopts a sociotechnical approach based on the Actor-Network Theory to draw attention to the sociotechnical negotiation strategies and complexity of BPM projects. The results of this paper suggest that the theoretical awareness afforded by ANT allows prominence to be given to certain factors that can affect the success/failure of Business Process Management projects, which are not considered in more traditional studies in the BPM field. (AU)

• FAPESP's process: 11/23274-3 - SocTecBPM: a sociotechnical approach to business process management
• Grantee: Adenilso da Silva Simão
• Support Opportunities: Regular Research Grants