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Smart Toys and Children's Privacy: Usable Privacy Policy Insights from a Card Sorting Experiment

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Author(s):
Salgado, Andre de Lima ; Dias, Felipe Silva ; Rodrigues Mattos, Joao Pedro ; de Mattos Fortes, Renata Pontin ; Hung, Patrick C. K. ; Assoc Comp Machinery
Total Authors: 6
Document type: Journal article
Source: SIGDOC'19: PROCEEDINGS OF THE 37TH ACM INTERNATIONAL CONFERENCE ON THE DESIGN OF COMMUNICATION; v. N/A, p. 8-pg., 2019-01-01.
Abstract

Smart toys are new to the Internet of Things market, and its connectivity to the cloud have raised concerns about children's privacy. Parents and legal guardians have striven to protect the privacy of their owns. However, current approaches for privacy control still lack usability for lay people. In this paper, we have explored the use of Card Sorting to enhance the usability of a privacy control for smart toys. Our goal was to identify and describe benefts of this technique to the design of more usable privacy controls. For this reason, we conducted a case study with voluntarily participants. We chose a parental control model from the literature to be the subject of evaluation for the experiment. Therefore, we extracted 19 units of information from its interface, and put them into cards for the Card Sorting evaluation. After the experiment, we obtained 30 valid responses. From these responses we performed a cluster analysis to understand the best alternative to group privacy related contents. Our contributions include a new model for nutrition label style mobile parental privacy controls for smart toys, suggestion of Google Material Design icons to be applied as indication for groups of privacy policies and, fnally, a six steps process to perform Card Sorting with cluster analysis that does not rely on users' discussions to compose the Information Architecture hierarchy. (AU)

FAPESP's process: 15/24525-0 - Interactive web applications: continuous evaluations for promoting internet access and use for all
Grantee:Renata Pontin de Mattos Fortes
Support Opportunities: Regular Research Grants
FAPESP's process: 17/15239-0 - New Principles of Usable Privacy and Security (UPS) of Access Control Interfaces Designed for the Average User
Grantee:André de Lima Salgado
Support Opportunities: Scholarships in Brazil - Doctorate
FAPESP's process: 18/19323-8 - Benefits of a web tool to support information architecture analysis by means of card sorting
Grantee:João Pedro Rodrigues Mattos
Support Opportunities: Scholarships in Brazil - Scientific Initiation
FAPESP's process: 18/26038-8 - Smart toys and child's privacy: recommendations for designing more usable parental controls
Grantee:André de Lima Salgado
Support Opportunities: Scholarships abroad - Research Internship - Doctorate