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Patient panel size in Family Health strategy

Abstract

Providing care to minimize disparities in access to health services and achieving quality health is one of the main goals of any health system. However, it is still a great challenge to balance demand versus supply capacity, hindering access to Primary Health Care services. The study aims to analyze the panel of patients of the family health teams with different organization models to access. This is an observational, cross-sectional, mixed-method study conducted in the southern area of the city of São Paulo, in three Primary Health Care Center, with the following steps: description of access organization models; analysis of the supply of professionals and demand of the territory; and analysis patient panel size models for the realities studied. The study will present an important analysis of the work process in different access organization models, describing the activities performed by the professionals, the time spent in each activity, team climate, patient satisfaction, balance or imbalance of the supply and demand, and especially, the possibilities of building patient panels size per team in a balanced manner with the territory profile. It contributes with evidence not yet described for developing countries, with universal health system, that seek proposals for models of work process management and human health resources as a way to increase the accessibility and quality of care offered in Primary Health Care. (AU)

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