Impact of local contact between citizens and institutions: an exploratory study related to local health care services

• Grant number: 14/26694-1
• Support Opportunities: Scholarships in Brazil - Scientific Initiation
• Start date: March 01, 2015
• End date: February 28, 2017
• Field of knowledge: Humanities - Sociology - Sociology of Health
• Principal Investigator: Sergio França Adorno de Abreu
• Grantee: Hegle Mariano Silva Pereira
• Host Institution: Faculdade de Filosofia, Letras e Ciências Humanas (FFLCH). Universidade de São Paulo (USP). São Paulo , SP, Brazil
• Associated research grant: 13/07923-7 - Center of the Study of Violence - NEV/USP, AP.CEPID

Abstract

This scientific initiation research will contribute for the gathering of information at field, (interviews and observation) and raising strategic information regarding the dynamics, the expectations, the characteristics of the 'citizen-public servant relationship', with special regard to the quality of the service delivery, institutional trust and legitimacy. It will focus the relations established in the local health services.