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Impact of local contact between citizens and institutions: exploratory research related to local health care institutions

Grant number: 13/23527-4
Support type:Scholarships in Brazil - Scientific Initiation
Effective date (Start): January 01, 2014
Effective date (End): December 31, 2014
Field of knowledge:Applied Social Sciences - Law
Principal researcher:Sergio França Adorno de Abreu
Grantee:Mariana Alves da Silva
Home Institution: Faculdade de Filosofia, Letras e Ciências Humanas (FFLCH). Universidade de São Paulo (USP). São Paulo , SP, Brazil
Associated research grant:13/07923-7 - Center of the Study of Violence - NEV/USP, AP.CEPID

Abstract

This project aims at assisting NEV's longitudinal research project in its first year, which will be essentially devoted to the constructing of the empirical field. The main purpose of NEV´s research is to analyze how the legitimacy of key institutions for democracy is constructed, or jeopardized, by exploring the contacts between citizens and civil servants. In other words, we are concerned with how the performance of institutions affects citizen's perceptions of political legitimacy. Empirically speaking the research program will focus on local institutions: the local municipal administration, the local school, health center, labor courts, police services, and local justice centers. It will be based on a longitudinal panel study to be carried out with the citizens of São Paulo in a number of different areas. The data to be collected will cover the respondents' experience with public services, their experience with violent victimization, their attitudes to human rights, rule of law and democracy, as well as their evaluation of the governmental institutions. Face-to-face interviews will be also carried out with civil servants from the local municipal instruments. This specific scientific initiation research will contribute to the construction of the empirical field, in terms of testing the data collection instruments - as the interviews and observation guides - and raising strategic information regarding the dynamics, the expectations, the characteristics of the "citizen-public servant relationship", with special regard to the quality of the service delivery, institutional trust and legitimacy. It will focus the relations established in local health institutions, as health centers, municipal hospitals and emergency units (pronto-socorros).

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