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Systematization of the causes of insuccess in the implementation of quality programs: one proposition of adjustes to the Sebrae\'s Quality Total Programme in small business

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Author(s):
Márcia Freire de Oliveira
Total Authors: 1
Document type: Master's Dissertation
Press: São Carlos.
Institution: Universidade de São Paulo (USP). Escola de Engenharia de São Carlos (EESC/SBD)
Defense date:
Examining board members:
Edmundo Escrivão Filho; Luiz Cesar Ribeiro Carpinetti; José Luis Garcia Hermosilla
Advisor: Edmundo Escrivão Filho
Abstract

The main objective of this research is to comprehend the causes of insuccess of Sebrae\'s Quality Total Programme through the systematization of that causes in organizational, behavioural and methodological factors, and to propose adjustments to improve the results of your implantation. Through of the bibliographical survey realized it\'s possible to perceive that several researches show causes of insucces in the implantation of Quality Total Programmes, but that causes are showed in a disperse, isolate and assystematic way. Through the results found it\'s concluded that the factors organizational and behavioural were the most relevants for the insuccess of the Sebrae\'s Quality Total Programme. The methodological factor was the least relevant for the insuccess of the referred Programme, despite of the causes included into this factor are treated through the researched literature like causes with high representativeness. It\'s expected with this research to contribute with Sebrae, in his efforts of improvement of the of Sebrae\'s Quality Total Programme results; with the small business, being an instrument of information and analysis to the small managers, consultants and other people stand in with the quality area of the small business, and specifically with the Small Business Groupe Research of Engineer Production - EESC/USP. (AU)