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(Reference retrieved automatically from Web of Science through information on FAPESP grant and its corresponding number as mentioned in the publication by the authors.)

Customers' Satisfaction in a Dial-A-Ride Problem

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Author(s):
Mauri, Geraldo Regis [1] ; Nogueira Lorena, Luiz Antonio [2]
Total Authors: 2
Affiliation:
[1] Univ Fed Espirito Santo, Ctr Agrarian Sci, Vitoria, ES - Brazil
[2] INPE, Natl Inst Space Res, Lab Comp & Appl Math, Sao Paulo - Brazil
Total Affiliations: 2
Document type: Journal article
Source: IEEE INTELLIGENT TRANSPORTATION SYSTEMS MAGAZINE; v. 1, n. 3, p. 6-14, FAL 2009.
Web of Science Citations: 8
Abstract

This paper presents a general model for a dial-a-ride problem and a Simulated Annealing approach to solve it focusing on the quality of service. The model includes several distinct cases of the real problems and an objective function that treats transportation costs and customer's inconveniences. The routes are clustered and scheduled in a separate way us-ing specific heuristic methods. The solution method is implemented in C++ and performed over a data set based on real problems. Computational results present new best known solutions with a higher level of quality of service than a recent method found in the literature. (AU)