| Full text | |
| Author(s): |
Cinira Magali Fortuna
[1]
;
Karemme Ferreira de Oliveira
[2]
;
Adriana Barbieri Feliciano
[3]
;
Mônica Vilchez da Silva
[4]
;
Flávio Adriano Borges
[5]
;
Gabriela Alvarez Camacho
[6]
;
Priscila Norié de Araujo
[7]
;
Márcia Niituma Ogata
[8]
Total Authors: 8
|
| Affiliation: | [1] Univ Sao Paulo, Escola Enfermagem Ribeirao Preto, Dept Materno Infantil & Saude Publ, Ribeirao Preto, SP - Brazil
[2] Univ Sao Paulo, Escola Enfermagem Ribeirao Preto, Programa Posgrad Enfermagem Saude Publ, Ribeirao Preto, SP - Brazil
[3] Univ Fed Sao Carlos, Programa Posgrad Gestao Clin, Sao Carlos, SP - Brazil
[4] Universidade Federal de São Carlos. Programa de Pós-Graduação em Enfermagem - Brasil
[5] Universidade de São Paulo. Escola de Enfermagem de Ribeirão Preto. Programa de Pós-Graduação em Enfermagem em Saúde Pública - Brasil
[6] Univ Fed Sao Carlos, Programa Posgrad Enfermagem, Sao Carlos, SP - Brazil
[7] Universidade de São Paulo. Escola de Enfermagem de Ribeirão Preto. Programa de Pós-Graduação em Enfermagem em Saúde Pública - Brasil
[8] Universidade Federal de São Carlos - Brasil
Total Affiliations: 8
|
| Document type: | Journal article |
| Source: | Revista da Escola de Enfermagem da USP; v. 51, 2017-12-04. |
| Abstract | |
Abstract OBJECTIVE Analyzing the relationships among professionals and between professionals with managers and users based on the user embracement analyzer. METHOD A qualitative study incorporating the theoretical-methodological reference of institutional analysis. The data were produced through focus groups and organized from transcription, transposition and reconstitution. Seventeen (17) focus group sessions were conducted involving six municipalities and health professionals from various backgrounds. RESULTS 137 professionals participated in this study. User embracement has been carried out with the aim to organize spontaneous demand. Doctors have not been directly involved, although they have the final say. Intermediate nursing deals with the users and nurses perform important negotiation work among the network sectors. The receptionists and the community agents develop the first approach to the users, forwarding them to nursing to negotiate the service. Managers hope to avoid complaints by attending everyone. Users take advantage of party politics and of the media for services when there is no access. CONCLUSION User embracement is an analyzer, since it produces visibility and readability of the relations being produced in health services, and when analyzed can lead to denaturalizing these actions. (AU) | |
| FAPESP's process: | 14/50037-0 - Co-management, institutional support and user embracement in Primary Health Care: a research-intervention. |
| Grantee: | Cinira Magali Fortuna |
| Support Opportunities: | Research Grants - Research in Public Policies for the National Health Care System (PP-SUS) |