Publication, dissemination and network collaboration in the documentation of digit...
| Full text | |
| Author(s): |
Graziele Cristina Silveira Zerbini Costal
[1]
;
João Batista Turrioni
[2]
;
Roberto Antonio Martins
[3]
Total Authors: 3
|
| Affiliation: | [1] Universidade Federal de São Carlos. Departamento de Engenharia de Produção - Brasil
[2] Universidade Federal de Itajubá. Instituto de Engenharia de Produção e Gestão - Brasil
[3] Universidade Federal de São Carlos. Departamento de Engenharia de Produção - Brasil
Total Affiliations: 3
|
| Document type: | Journal article |
| Source: | Gestão & Produção; v. 20, n. 4, p. 963-978, 2013-00-00. |
| Abstract | |
The ISO 9001 compliant Quality Management System documentation often creates bureaucracy in organizations. This paper describes the WikiQMS as an alternative for computerizing the documentation of this system. The scientific method was applied to develop the system. The prototype was developed using the Wiki software based on the ISO 9001 requirements found in the literature review and on an Expert Panel evaluation. The field experiment in a junior enterprise enabled to validate the system in a real setting of implementation of Quality Management System documentation. The prototype complies with the minimum requirements for implementation and management of ISO 9001 Quality Management System. Furthermore, The WikiQMS offers some advantages of Web 2.0 such as collaborative editing, collective authorship, accessibility, and usability. (AU) | |
| FAPESP's process: | 10/04697-8 - Automating the Quality Management System Using Wiki |
| Grantee: | Graziele Cristina Silveira Zerbini Costal |
| Support Opportunities: | Scholarships in Brazil - Master |