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(Reference retrieved automatically from SciELO through information on FAPESP grant and its corresponding number as mentioned in the publication by the authors.)

Not always yes, not always no: encounters between workers and users at a health unit

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Author(s):
Sonia Maria de Melo [1] ; Luiz Carlos de Oliveira Cecílio [2] ; Rosemarie Andreazza [3]
Total Authors: 3
Affiliation:
[1] Universidade Federal de São Paulo. Escola Paulista de Medicina. Departamento de Medicina Preventiva - Brasil
[2] Universidade Federal de São Paulo. Escola Paulista de Medicina. Departamento de Medicina Preventiva - Brasil
[3] Universidade Federal de São Paulo. Escola Paulista de Medicina. Departamento de Medicina Preventiva - Brasil
Total Affiliations: 3
Document type: Journal article
Source: Saúde debate; v. 41, n. 112, p. 195-207, 2017-03-00.
Abstract

ABSTRACT A peculiarity of working with health is its characteristics of living work in the act, a micropolitical dimension hardly perceived by traditional evaluation instruments. Therefore, the study aimed to characterize how workers deal with the demands brought by users to a Primary Health Care Unit (PHC), through the participant observation, at a 'traditional' PHC of the municipality of São Paulo. The workers' responses were classified in demands met, demands no met and multiple answers to complex situations. It was found that, before the restrictions of the work, workers present a marked self-government to (re)create operating rules of functioning of the unity. (AU)

FAPESP's process: 12/51258-5 - The primary health care as strategy to configure the SUS: the perspective of its professionals and users
Grantee:Luiz Carlos de Oliveira Cecílio
Support Opportunities: Research Grants - Research in Public Policies for the National Health Care System (PP-SUS)