Efficiency drivers of international airports: A worldwide benchmarking study

Author(s)

Pacagnella Junior, Antonio Carlos ^[1] ; Hollaender, Paulo Sodre ^[1] ; Mazzanati, Giovanni Vitale ^[1] ; Bortoletto, Wagner Wilson ^[1]

Affiliation

^[1] State Univ Campinas UNICAMP, Sch Appl Sci FCA, R Pedro Zaccaria 1300, BR-13484350 Limeira, SP - Brazil

• Document type: Journal article
• Source: JOURNAL OF AIR TRANSPORT MANAGEMENT; v. 90, JAN 2021.
• Web of Science Citations: 0

Abstract

The main purpose of these work was to identify operational efficiency drivers of international airports. In order to achieve this, a two-step quantitative-qualitative research approach was conducted. In the first step, a two-stage DEA model was used, and it was possible to identify, within a sample of the 60 biggest airports from the six Airport Council International (ACI) regions, the most efficient airports of the world: Beijing International Airport, Heathrow International Airport, Dubai International Airport, and Hartsfield-Jackson Atlanta International Airport. In the second step of the research, four airports were selected in order to search for the efficiency drivers. In this context, Heathrow International Airport was considered to be a benchmark and presented most of the identified efficiency drivers (27 of 31). Standing out were Just-in-Time (JIT) and Total Quality Management (TQM) principles and also Passenger boarding optimization, besides the presence of almost all of the most relevant efficiency drivers, according to airport managers. (AU)

• FAPESP's process: 16/08970-7 - OPERATIONS MANAGEMENT AT INTERNATIONAL AIRPORTS: A STUDY ON EFFICIENCY DRIVERS
• Grantee: Antonio Carlos Pacagnella Junior
• Support Opportunities: Regular Research Grants