| Full text | |
| Author(s): |
Marques, Leonardo
[1]
;
Matsubara, Patricia Gomes
[1]
;
Nakamura, Walter Takashi
[1]
;
Ferreira, Bruna Moraes
[2]
;
Wiese, Igor Scaliante
[3]
;
Gadelha, Bruno Freitas
[1]
;
Zaina, Luciana Martinez
[4]
;
Redmiles, David
[5]
;
Conte, Tayana Uchoa
[1]
Total Authors: 9
|
| Affiliation: | [1] Fed Univ Amazonas UFAM, Inst Comp IComp, Ave Rodrigo Otavio 6200, BR-69067005 Manaus, Amazonas - Brazil
[2] Pontifical Catholic Univ Rio Janeiro PUCRio, Dept Informat, Rua Marques Sao Vicente 225, BR-22451900 Rio De Janeiro - Brazil
[3] Fed Univ Technol Parana UTFPR, Acad Dept Comp DACOM, BR-87301899 Campo Mourao - Brazil
[4] Fed Univ Sao Carlos UFSCar, Dept Comp, BR-18052780 Sorocaba - Brazil
[5] Univ Calif Irvine, Dept Informat, Irvine, CA 92697 - USA
Total Affiliations: 5
|
| Document type: | Journal article |
| Source: | SENSORS; v. 21, n. 21 NOV 2021. |
| Web of Science Citations: | 0 |
| Abstract | |
User experience (UX) is a quality aspect that considers the emotions evoked by the system, extending the usability concept beyond effectiveness, efficiency, and satisfaction. Practitioners and researchers are aware of the importance of evaluating UX. Thus, UX evaluation is a growing field with diverse approaches. Despite various approaches, most of them produce a general indication of the experience as a result and do not seek to capture the problem that gave rise to the bad UX. This information makes it difficult to obtain relevant results to improve the application, making it challenging to identify what caused a negative user experience. To address this gap, we developed a UX evaluation technique called UX-Tips. This paper presents UX-Tips and reports two empirical studies performed in an academic and an industrial setting to evaluate it. Our results show that UX-Tips had good performance in terms of efficiency and effectiveness, making it possible to identify the causes that led to a negative user experience, and it was easy to use. In this sense, we present a new technique suitable for use in both academic and industrial settings, allowing UX evaluation and finding the problems that may lead to a negative experience.</p> (AU) | |
| FAPESP's process: | 20/05191-2 - INDEXAR: Individualization of user experience for remote learning tools |
| Grantee: | Tayana Uchôa Conte |
| Support Opportunities: | Regular Research Grants |