Enhancing usability of a Citizen Observatory based on User-centered Design

Author(s)

Degrossi, Livia Castro ; Abe, Bruno Bacelar ; de Albuquerque, Joao Porto ; de Mattos Fortes, Renata Pontin ; ACM

• Document type: Journal article
• Source: PROCEEDINGS OF THE 8TH INTERNATIONAL CONFERENCE ON SOFTWARE DEVELOPMENT AND TECHNOLOGIES FOR ENHANCING ACCESSIBILITY AND FIGHTING INFO-EXCLUSION (DSAI 2018); v. N/A, p. 8-pg., 2018-01-01.

Abstract

Several crowdsourcing-based systems have been employed to gather information from individuals in natural disaster domain. They involve a wide diversity of users, which make their usability an important aspect. This article deals with the understanding of users' needs and design of a new interface for the Citizen Observatory of Floods. An User-centered Design (UCD) approach was employed and users were the main focus of the development process. The outcomes of a heuristic evaluation conducted revealed several problems of the prototype regarding usability aspects. (AU)

• FAPESP's process: 15/24525-0 - Interactive web applications: continuous evaluations for promoting internet access and use for all
• Grantee: Renata Pontin de Mattos Fortes
• Support Opportunities: Regular Research Grants