Prioritization of Mobile Accessibility Guidelines for Visual Impaired Users

Author(s)

Quispe, Fiamma E. M. ; Scatalon, Lilian P. ; Eler, Marcelo M. ; Filipe, J ; Smialek, M ; Brodsky, A ; Hammoudi, S

• Document type: Journal article
• Source: PROCEEDINGS OF THE 22ND INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS (ICEIS), VOL 2; v. N/A, p. 8-pg., 2020-01-01.

Abstract

m-Government involves delivering public services to citizens through mobile applications. Naturally, such apps should benefit everyone, including citizens with disabilities. However, several Brazilian government apps still present accessibility issues, given the high demand of development teams, which end up working on functional requirements in detriment of other aspects such as usability. In this scenario, we investigate the prioritization of mobile accessibility guidelines extracted from e-MAG (the Brazilian Government Accessibility Model) to help dealing with limited resources while also addressing accessibility. We surveyed people with some kind of disability by asking them to rate the relevance of each guideline. They were supposed to consider the severity of problems faced by them due to non-compliance. Most respondents were visual impaired users (66 out of 103 overall responses), so we considered this group of respondents in our analysis. Results show variations on the perception of relevance among subgroups with different levels of visual impairment. Moreover, results allowed us to propose a priority list of the evaluated mobile accessibility guidelines. Ultimately, the idea is to help developers with a strategy to remediate accessibility issues on existing apps and also to avoid them during the early development phases of new ones. (AU)

• FAPESP's process: 18/12287-6 - Automated accessibility testing of Android mobile APPs
• Grantee: Marcelo Medeiros Eler
• Support Opportunities: Regular Research Grants
• FAPESP's process: 19/15367-3 - Automated accessibility tests of Android mobile apps
• Grantee: Lilian Passos Scatalon
• Support Opportunities: Scholarships in Brazil - Technical Training Program - Technical Training