Analyzing Accessibility Reviews Associated with Visual Disabilities or Eye Conditions

Author(s)

Oliveira, Alberto D. A. ; dos Santos, Paulo S. H. ; Marcilio Junior, Wilson E. ; Aljedaani, Wajdi ; Eler, Danilo M. ; Eler, Marcelo M.

• Document type: Journal article
• Source: PROCEEDINGS OF THE 2023 CHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS (CHI 2023); v. N/A, p. 14-pg., 2023-01-01.

Abstract

Accessibility reviews collected from app stores may contain valuable information for improving apps accessibility. Recent studies have presented insightful information on accessibility reviews, but they were based on small datasets and focused on general accessibility concerns. In this paper, we analyzed accessibility reviews that report issues afecting users with visual disabilities or conditions. Such reviews were identifed based on selection criteria applied over 179,519,598 reviews of popular apps on the Google Play Store. Our results show that only 0,003% of user reviews mention visual disabilities or conditions; accessibility reviews are associated with 36 visual disabilities or eye conditions; many users do not give precise feedback and refer to their disability using generic terms; accessibility reviews can be grouped into general topics of concerns related to diferent types of disabilities; and positive reviews are generally associated with high scores and negative feedback with lower scores. (AU)

• FAPESP's process: 22/10910-3 - Analysis of accessibility reviews published on the Google Play Store associated with visual disabilities
• Grantee: Marcelo Medeiros Eler
• Support Opportunities: Regular Research Grants