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(Reference retrieved automatically from SciELO through information on FAPESP grant and its corresponding number as mentioned in the publication by the authors.)

Public psychiatric services: job satisfaction evaluation

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Author(s):
Sergio Ishara [1] ; Marina Bandeira [2] ; Antonio Waldo Zuardi [3]
Total Authors: 3
Affiliation:
[1] Universidade de São Paulo. Faculdade de Medicina de Ribeirão Preto. Department of Neurology, Psychiatry and Medical Psychology - Brasil
[2] Universidade Federal de São João del Rei. Department of Psychology. Research Laboratory in Mental Health - Brasil
[3] Universidade de São Paulo. Faculdade de Medicina de Ribeirão Preto. Department of Neurology, Psychiatry and Medical Psychology - Brasil
Total Affiliations: 3
Document type: Journal article
Source: Revista Brasileira de Psiquiatria; v. 30, n. 1, p. 38-41, 2007-12-20.
Abstract

OBJECTIVE: To investigate the satisfaction of health-care professionals in inpatient and outpatient psychiatric hospitals of a Brazilian medium-sized city. METHOD: The study evaluated 136 health-care professionals from six hospitals; of which two were outpatient hospitals, two general hospitals, and two psychiatric hospitals. All professionals answered the Brazilian Mental Health Services' Staff Satisfaction Scale. RESULTS: An average satisfaction score of 3.26 was observed, which is situated between indifference (level 3) and satisfaction (level 4). Factors "service quality" (3.48) and "relationships at work" (3.48) showed higher scores compared to "service participation" (3.20) and "work conditions" (2.97) (p < 0.001). The female patient unit in the psychiatric hospital presented lower satisfaction scores (p < 0.001). Satisfaction was higher in the category "technicians" compared to "physicians" and "nurses" (p = 0.004). Moreover, day workers reported higher satisfaction compared to night workers regarding "service quality" and "service participation" (Student's t, p = 0.01 and p = 0.007). DISCUSSION AND CONCLUSION: Results show an intermediate level between indifference and satisfaction with services, with higher scores regarding care provided to the patients. Comparisons among the studied facilities revealed the numerous factors involved in determining one's satisfaction. They suggest advancements and reform measures likely to occur in the region's psychiatric health-care services. Monitoring satisfaction proved useful in predicting service quality improvements. (AU)

FAPESP's process: 02/13197-2 - Participation of glutamate and nitric oxide on the pathophysiology of neuropsychiatry disorders
Grantee:Francisco Silveira Guimaraes
Support Opportunities: Research Projects - Thematic Grants