Untitled in english

Author(s)

Humberto Katsuo Kiyohara

• Document type: Master's Dissertation
• Press: São Paulo.
• Institution: Universidade de São Paulo (USP). Escola Politécnica (EP/BC)
• Defense date: 1999-03-24

Examining board members

José Antonio Jardini; James Silva Santos Correia; Carlos César Barioni de Oliveira

• Advisor: José Antonio Jardini

Abstract

The improvement in service quality of na eletricity utility strongly depends on the customer services department and also on que the quick repair of faulty components. However , many tasks concerning customers\' complaints are still carried out manually. Using technological resources available today, na automation process for assisting low and medium-voltage distribution customers has been developed. This system aims at optimizing both procedures and resources of maintenance services. The following technological resources have been employed: a Geographical Information System (GIS), na automatic telephone call identification system, a relational database containing distribution network data, and a system for managing incoming telefone calls. (AU)