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Implementation of a auto answer system (IVR - Interactive Voice Response) of the Institute of Botany - IBt

Grant number: 13/21332-1
Support type:Regular Research Grants - Overhead for ANSP Academic Network Connectivity
Duration: November 01, 2013 - October 31, 2014
Field of knowledge:Biological Sciences - Botany - Applied Botany
Principal Investigator:Luiz Mauro Barbosa
Grantee:Luiz Mauro Barbosa
Home Institution: Instituto de Botânica. Secretaria do Meio Ambiente (São Paulo - Estado). São Paulo , SP, Brazil

Abstract

In order to complete the telephony infrastructure, the Institute needs to deploy an Automatic Response Unit, to enable the phone answering PBX trunk, quickly and efficiently, facilitating the contact of the external public, the various areas of the Institute, including research, teaching (Graduate) and visitation (Botanical Garden of São Paulo). So this application plan aims to implement the IVR system that allows automatic answer. The project includes in its totality, the acquisition of software and workmanship for installation, programming, recording and editing messages in the studio, testing and training. (AU)