Rede de autoridades e apoio às interações sociais na Web: uma abordagem culturalmente informada

Author(s)

Roberto Pereira

• Document type: Doctoral Thesis
• Press: Campinas, SP.
• Institution: Universidade Estadual de Campinas (UNICAMP). Instituto de Computação
• Defense date: 2012-12-12

Examining board members

Maria Cecilia Calani Baranauskas; Junia Coutinho Anacleto; Rodrigo Bonacin; Ariadne Maria Brito Rizzoni Carvalho; Hans Kurt Edmund Liesenberg

• Advisor: Maria Cecilia Calani Baranauskas

Abstract

The Web 2.0 advent has made it possible the development of richer and innovative applications in terms of interactivity. In the so-called social software, or social applications, users create, recommend and share information, and interact with each other at scales and speeds never seen before. Although there was a popularization of such systems, there is still little knowledge about how to design systems that make sense to their users and do not trigger negative effects on the social environment in which they are introduced. Social software has suffered from problems of information overload, lack of quality and credibility, and has negatively impacted on values such as privacy, trust and reputation. In social software, the diversity of users and their sociocultural contexts reaches dimensions and introduces difficulties that designers are not used to deal with. This demonstrates that designing applications in the context of a society mediated by information and communication technologies is an increasingly complex task, requiring a socially responsible view for design that explicitly considers the values and culture of the different stakeholders. Dealing with aspects related to emotion, culture, and values, is one of the challenges that characterize a new moment in the IHC area that requires techniques and theories used to support the design of interactive systems to be rethought. It also requires putting culture and human values at the center of the design process and creating new artifacts, methods and examples for supporting the design in its different activities. This thesis proposes a value-oriented and culturally informed approach (VCIA) for the design of social software, and demonstrates the use of this approach to support the design of a system in which the authority of its participants is a key factor. VCIA articulates theories from different areas and provides a set of methods and artifacts created/adapted to support different design activities. The social software, named TNR (Portuguese acronym for All of Us Networked), is being designed to promote the constitution of a network of authorities among teachers from the Special Education area (AU)

• FAPESP's process: 09/11888-7 - Authorities network and support to social interaction on the web: a culturally-informed approach
• Grantee: Roberto Pereira
• Support Opportunities: Scholarships in Brazil - Doctorate